1. Introduction
Welcome to Brolly Labs (“Brolly Labs”, “the Company”, “we”). Brolly Labs LLC does business as (“dba”) CatalyzeX. This Privacy Policy applies to Brolly Labs LLC and its dba brands including CatalyzeX, RecordX, CustomerX, CaliberX & SoftwareX.We specialize in providing outsourced customer support, back-office admin support, and engineering support services tailored to businesses within the commerce/e-commerce, legal, and medical fields, including through our RecordX service. This Privacy Policy details how we handle and protect the information related to your customers that you entrust to us in the course of using our services.
2. Information We Utilize or Collect
- Information Provided by You: As our client, you provide us with customer information needed to deliver support services. This typically includes names, email addresses, phone numbers, mobile phone numbers and SMS consent information where provided, and other pertinent details necessary for effective customer interaction. In certain cases, sensitive personally identifiable information (“PII”) or Protected Health Information (“PHI”) may be provided.
- Customer Interaction Data: We utilize and may collect data generated during interactions between your customers and our support team, including queries, feedback, and any other personal information they provide during these interactions.
3. Use of Information
We utilize the information we may collect to:
- Deliver the services you have engaged us for, such as managing customer inquiries and support requests as well as any back-office support requests.
- Enhance service delivery through performance analysis and quality control.
- Communicate with you about service updates, issues, and inquiries.
- Uphold the security and integrity of our services, including fraud prevention.
4. Sharing of Information
We may share information:
- With your authorization or at your direction.
- With service providers who support our business operations (such as cloud hosting providers), under strict confidentiality agreements.
- When required by law or to respond to legal process or lawful requests, including from law enforcement and government agencies.
5. SMS Privacy and Mobile Information
Brolly Labs LLC, including its RecordX service, may use SMS/text messaging for one-to-one, non-promotional business communications with clients and authorized contacts. These communications may include records request updates, requests for additional information or documentation, follow-up communications, and responses to inquiries.
We may collect mobile phone numbers and SMS consent information when individuals communicate with us or consent to receive SMS communications.
No mobile opt-in or text message consent will be shared with third parties or affiliates. SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
This restriction applies specifically to mobile opt-in data and SMS consent and does not otherwise limit Brolly Labs LLC’s ability to use or disclose information as described elsewhere in this Privacy Policy, as necessary to provide our services, comply with applicable law, or engage service providers acting on our behalf.
6. SMS Terms and Conditions
If you consent to receive conversational SMS messages from RecordX by Brolly Labs LLC, you agree to receive conversational and service-related SMS messages from us regarding records requests, status updates, documentation needs, follow-up communications, and responses to inquiries.
Reply STOP to opt out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary.
Please refer to this Privacy Policy for additional information regarding how we collect, use, and protect your information.
7. Data Security
We implement stringent security measures designed to protect the data under our care. These measures may include encryption, access controls, and secure data storage solutions. While we strive to protect your data, no security system is impenetrable.
8. Data Retention
We may retain personal data only for as long as necessary to fulfill the contracted services and as permitted or required by applicable law.
9. Your Rights
As our client, you have the right to access, update, or delete the customer information you have provided to us. To exercise these rights, please contact us directly using the contact information provided below.
10. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. All updates will be either posted on our website immediately on the effective date of change or emailed to our clients immediately on the effective date of change. We will notify you of any significant changes through the contact information you provide.
11. Contact Us
For any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:
Email: privacy@brollylabs.com
