Brolly Labs Privacy Policy for Business Clients

 

1. Introduction

Welcome to Brolly Labs (“Brolly Labs”, “the Company”, “we”). We specialize in providing outsourced customer support, back-office admin support, and engineering support services tailored to businesses within the commerce/e-commerce, legal, and medical fields. This Privacy Policy details how we handle and protect the information related to your customers that you entrust to us in the course of using our services.

 

2. Information We Utilize or Collect

 

1. Information Provided by You: As our client, you provide us with customer information needed to deliver support services. This typically includes names, email addresses, phone numbers, and other pertinent details necessary for effective customer interaction. In certain cases, sensitive personally identifiable information (“PII”) or Protected Health Information (“PHI) may be provided.

 

1. Customer Interaction Data: We utilize and may collect data generated during interactions between your customers and our support team, including queries, feedback, and any other personal information they provide during these interactions.

 

3. Use of Information

 

We utilize the information we may collect to:

 

1. Deliver the services you have engaged us for, such as managing customer inquiries and support requests as well as any back-office support requests.

 

1. Enhance service delivery through performance analysis and quality control.

 

1. Communicate with you about service updates, issues, and inquiries.

 

1. Uphold the security and integrity of our services, including fraud prevention.

 

4. Sharing of Information

 

We may share information:

 

1. With your authorization or at your direction.

 

1. With service providers who support our business operations (such as cloud hosting providers), under strict confidentiality agreements.

 

1. When required by law or to respond to legal process or lawful requests, including from law enforcement and government agencies.

 

5. Data Security

 

We implement stringent security measures designed to protect the data under our care. These measures may include encryption, access controls, and secure data storage solutions. While we strive to protect your data, no security system is impenetrable.

 

6. Data Retention

 

We may retain personal data only for as long as necessary to fulfill the contracted services and as permitted or required by applicable law.

 

7. Your Rights

 

As our client, you have the right to access, update, or delete the customer information you have provided to us. To exercise these rights, please contact us directly using the contact information provided below.

 

8. Changes to This Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. All updates will be either posted on our website immediately on the effective date of change or emailed to our clients immediately on the effective date of change. We will notify you of any significant changes through the contact information you provide.

 

9. Contact Us

 

For any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

 

Email: [email protected]  

 

We value your partnership and are committed to protecting the privacy and security of your customers’ information entrusted to us. Thank you for choosing Brolly Labs for your customer support needs.