Challenge
Lokai sells famous bracelets online and via retail stores nationwide to inspire its customers to stay balanced throughout their day. It’s bracelets – many times branded with leading entertainment companies like Disney or the NFL – all contain water from Mount Everist and mud from the Dead Sea, representing the highest and lowest points on earth.
- Lokai was looking to scale and improve various parts across its business, starting with customer service.
- Lokai was very nervous about outsourcing at first, so it decided to test the waters with customer service.
Solution
Dedicated Staffing
- Recruited and hire a true “rockstar” who continually blew away the Lokai leadership team. and became a key member of the organization
CatalyzeX’s “X-Factor” Talent did more than just respond to tickets… she became an integral part of the team by observing and articulating operational improvements that could be made within the broader Lokai business
Results
After expedited, white-glove, and custom searched, PeopleX was able to find two more rockstars
- Lokai hired another CatalyzeX member to assist in sales and work directly with the retail sales team to aid in all facets of the sales process… from retail and wholesale partner management, to CRM optimization, to reporting… CatalyzeX has become an integral member of the sales team
- After the success within sales, Lokai onboarded ANOTHER CatalyzeX team member within a different division… this time looking to CatalyzeX to hire talent who could create, manage, and optimize a marketing calendar.. from ideas, to design, to copywriting, another core member of Lokai was added.
Key Differentiators
Hands-On Leadership
- Executive involvement in training
- On-site implementation support
- Direct participation in workflow analysis
Sustainable Staffing Model
- On-site management presence
- Built-in succession planning
- Continuous training programs
Cost-Effective Scaling
- Reduced operational expenses
- Flexible resource allocation
- Scalable implementation model
”"I really doubted the service at first… and I was nervous at best, skeptical at worst. But CatalyzeX crushed it… they amazed me with the level of talent they were able to find… each hire was perfect for our business and our needs. The service became addicting, and I continually hire more and more. CatalyzeX is really an extension of our team all across the business. I would recommend CatalyzeX for any business looking to scale across any of its internal divisions really… it has helped us in Customer Service, sales, and social media ”
Steven, LokaiCEO
To learn more about how CatalyzeX can help your organization harness the power of AI and BPO, contact us today to schedule a free consultation.
PeopleX provides tailored outsourcing solutions to help businesses across industries optimize operations, reduce costs, and drive growth across a variety of functions. Our rigorously vetted professionals are ready to help take your business to the next level.
We’re a part of your team.
Commitment
We deliver the highest caliber talent and service. No exceptions.
Value
We take the time to understand your unique needs and craft customized solutions.
Resources
We focus on long-term success, not just short-term transactions with ongoing training and look for ways to optimize results.
