Challenge
American Orthopedic Partners (AOP) faced common healthcare industry challenges:
- High turnover in critical administrative roles
- Rising costs of in-house staffing
- Inefficient virtual training from previous outsourcing partners
- Need for reliable, scalable back-office operations
Solution
Dedicated Staffing
- Deployed 5 full-time employees (FTEs) for critical administrative functions, including insurance verification and workers’ compensation authorization requests
- Established on-site management for seamless training and oversight
- Implemented succession planning to eliminate turnover concerns
White-Glove Implementation
- CEO Dave Bochetto conducted in-person training sessions
- Shadowed billing team to understand workflows
- Participated in live insurance verification calls
- Documented processes for prior authorizations team
Cost-Effective Scaling
- Delivered significant cost savings of 60% per FTE compared to in-house staffing
- Created scalable framework for adding resources as practice grows
- Maintained consistent service quality through standardized training
Results
Under the leadership of CFO/COO Andrew McCulloch, AOP achieved:
- Successful deployment of 5 FTEs with plans for continued expansion
- Substantial reduction in operational costs
- Eliminated concerns about staff turnover
- Enhanced reliability in back-office operations
- Improved training processes through hands-on leadership involvement
- Experienced zero attrition in first year of service
Key Differentiators
Hands-On Leadership
- Executive involvement in training
- On-site implementation support
- Direct participation in workflow analysis
Sustainable Staffing Model
- On-site management presence
- Built-in succession planning
- Continuous training programs
Cost-Effective Scaling
- Reduced operational expenses
- Flexible resource allocation
- Scalable implementation model
”I have outsourced to multiple companies and CatalyzeX has been the best by far... Not only is it substantially cheaper than in-house, but I also don't have to worry about turnover since they have a manager on site that trains any new hires. The other big differentiator is that they care about getting it right.
Andrew McCullochCFO/COO
To learn more about how CatalyzeX can help your healthcare organization harness the power of AI and BPO, contact us today to schedule a free consultation.
Embracing the Future of Healthcare Technology
As the healthcare industry continues to evolve, providers that embrace innovative technologies like AI and strategic partnerships like BPO will be well-positioned to thrive in a rapidly changing market. By combining the efficiency and expertise of BPO with the transformative potential of AI, healthcare organizations can drive meaningful improvements in patient experiences, clinical outcomes, and financial performance.
Don’t get left behind – partner with CatalyzeX and start leveraging the power of AI and BPO in healthcare today.
We’re a part of your team.
Commitment
We deliver the highest caliber talent and service. No exceptions.
Value
We take the time to understand your unique needs and craft customized solutions.
Resources
We focus on long-term success, not just short-term transactions with ongoing training and look for ways to optimize results.
