Transform Your Customer Experience to

Drive Real Connections Upselling and Retention Data-Driven Decision-Making AI and Tech-Powered Insights and Automations

CustomerX is transforming the way brands look at customer service by maximizing the synergies between amazing people and cutting-edge technology. Our approach creates connections with customers, builds loyalty, drives sales, and delivers unparalleled insights to streamline operations.

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Trusted by the fastest-growing and leading brands around the world

See what our customers are saying:

“The CustomerX team is just delightful. They put in place an incredible layer of accountability, starting with their account management team. I have worked with several other outsourcing partners, and it isn’t close… CustomerX is the best by far.”
Sherisse AmsterdamCustomer Service Lead, Solawave

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Omnichannel Support

Amazing talent regardless of channel… phone, email, chat, and social media. We only hire 1 of 700 applicants.

Technical Support

Knowledgable agents fastidiously trained on your processes to handle all product questions, troubleshooting, and tech issues.

Sales & Upselling

Proactive text- and voice-based outreach and upselling to transform your CX division into a revenue center, not just a cost center.

Multilingual Support

Engage customers in their preferred language for improved satisfaction.

AI & Tech-Forward

Proprietary tools like “Talk to your Tickets” combined with third-party AI and automation tools to drive company optimization.

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Transform your CX team into a next-gen, symbiotic human + tech-driven customer connectivity

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Why CustomerX

Not just a service – a customized solution

Customer Service Expertise

Expertise across Gorgias, Kustomer, and Zendesk, as well as cutting-edge third-party tools to drive empathy, connection, and proactivity

Only the best talent - Period.

Our rigorous 5-step interviewing process culminates with an interview with our US team and results in 1 hire out of every 700 applicants

Branded Experiences

We act as an extension of your brand, upholding your standards, values, and every nook and cranny that makes you YOU.

Cost-efficient Staffing

Reduce your customer service labor costs by up to 60% without sacrificing quality of service

Actionable Insights

Our proprietary dynamic dashboards and “Talk to Your Tickets” tools provide unparalleled insights across operations

Flexibility & Scalability

Easily scale and flex your support team to accommodate peak seasons and/or growth

Helping businesses claim greater success with up to:

40

Improvement in automation / deflection rates with third party tools that we know, implement, and optimize

25

Reduction in Churn: Proactive retention efforts helped a subscription business reduce customer attrition

1000

Increase in sales activity with implementation of our best-in-class practices and third party tools

Proven Results

CustomerX Insights

Customer Success PeopleX

How CatalyzeX Hired Not 1, Not 2, but 3 X-Factor Talents for Lokai, a leading Direct to Consumer and Retail Bracelet Brand

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Customer Success CustomerX

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Discover how CustomerX can help you deliver exceptional customer experiences. Request your free consultation today.